T-GREX, a company founded by brothers Roberto and Matteo, brings together their 30 years of experience in the precision grinding sector to offer exceptional value to their clients. They represent leading companies, combining cutting-edge technology with unparalleled quality and competitive pricing. Their services are comprehensive, encompassing safety training in using abrasive wheels, theoretical and practical training events, educational materials, CAD designs for grinding systems, and more.

This Mechanical Sales and Consultation firm specializes in Sales & Training in grinding operations of diamond dressing rollers, stationary dressers, electro spindles, grinding wheels, etc.

With a team that travels extensively throughout Italy, T-GREX faced a challenge. Complex client-server applications with cumbersome licensing just wouldn’t work for their on-field reps. They needed a solution with two key elements:

  1. Personalized Data Visualization: Ability to view client data overlaid on digital maps for better understanding.
  2. Enhanced Route Planning: Plotting time-saving, distance-saving, and easily accessible routes for their reps on the go.

Beyond these core functionalities, T-GREX also sought an easy way for their reps to find convenient locations like cafes and gas stations during their travels.

Enters Superhero, Maplytics with a swoosh!

Maplytics, an advanced mapping and data visualization tool, proved to be the ideal solution for T-GREX. Here’s how-

  1. Fast Setup and Easy Customization: Maplytics’ straightforward installation and configuration process was a major advantage. Additionally, each user could personalize the interface to suit their individual needs, setting custom defaults for a seamless experience.
  2. Client Data Visualization: T-GREX leveraged Maplytics to plot client data from their CRM system directly onto a map, creating personalized map views for their reps. Maplytics’ flexibility allowed them to plot various entities categorized by type, enabling them to perform actions on specific records directly from the map. Record details could also be accessed from the pushpin plotted on the map itself.
  3. Optimized Route Planning: Maplytics empowered T-GREX to make travel planning a breeze. Optimized routes with clear distance and driving time information were generated based on the plotted client locations. This functionality allowed reps to visit the maximum number of clients in a day with minimal wasted time.
  4. Convenient Location Search: T-GREX reps were able to utilize Maplytics to find essential locations while on the road, including gas stations, airports, restaurants, ATMs, and more. This feature proved invaluable for reps traveling long distances and needing quick access to necessary amenities.
  5. Mobile Accessibility: Maplytics’ seamless integration with mobile devices like phones and tablets allowed reps to navigate efficiently in the field and effortlessly update their schedules on the go. This flexibility addressed the dynamic nature of their daily activities within their assigned territories.
  6. Top-Notch Support: T-GREX appreciated the easy-to-access FAQs and the exceptional support provided by Team Maplytics. The efficient service team consistently resolved inquiries within a day, ensuring minimal disruption.
  7. Geo-Analytical Insights: Maplytics’ integration with Dynamics 365 CRM allows for the extraction of valuable location-based insights from T-GREX’s CRM data. This empowers them to effectively plan daily activities for field reps, optimizing their client visits with a user-friendly and adaptable interface.

By implementing Maplytics, T-GREX has significantly enhanced its operational efficiency. Their reps can now visualize client data, plan optimized travel routes, and locate essential amenities, all within a single, user-friendly platform while being on the go! This has improved overall productivity, maximized client visits, and empowered their mobile team to work smarter, not harder.

What’s More?

Maplytics is like water that can be moulded into any role. It makes map integration within Dynamics 365 look seamless. Radius Search, Route Mapping, and more have become super easy to use. To get more acquainted and experience it first-hand, one can write to crm@inogic.com To investigate the product further, with a personalized demo within Microsoft Dynamics 365 CRM / Dataverse get in touch with the team.

For applied knowledge, do visit our Website or Microsoft AppSource. One can hop on to the detailed Blogs, Client Testimonials, Success Stories, Industry Applications, and Video Library for a quick query resolution. You can also leave us a review or write about your experience on AppSource or G2 Website.