Trefor, a leading utility provider in Jutland, Denmark, plays a crucial role in keeping homes and businesses powered. Supplying over 150,000 customers with heating, water, electricity, and fiber connections, their services are vital for daily life. However, service disruptions can be frustrating for customers and costly for Trefor.

Swiftly Locating Service Disruptions

Trefor’s primary concern was minimizing service downtime for their customers. When an issue arose, identifying the exact location of the affected station quickly was paramount. This often involved a complex network of underground wires and pipes, making pinpointing the problem a challenge. Traditional methods of locating disruptions were often time-consuming and inefficient.

Maplytics to the Rescue

Trefor discovered the power of Maplytics, an advanced mapping and data visualization tool that seamlessly integrates with Microsoft Dynamics 365 CRM. This integration transformed their field service operations in several ways:

  1. Radius Search: When a service disruption occurs, Trefor leverages Maplytics’ Radius Search feature. This allows them to pinpoint the exact location of the affected station within the network. Technicians are no longer wasting time searching for the geographical location of the source of the problem, leading to faster service restoration.
  2. Route Optimization: Once the affected station is located, Maplytics’ Route Optimization feature comes into play. This feature calculates the most optimized route for field technicians, taking into account factors like traffic congestion and road closures. By directing technicians along the quickest route, Trefor minimizes downtime and improves customer satisfaction.
  3. Auto-Scheduling: Maplytics’ Auto-Scheduling feature further enhances efficiency. When a service disruption occurs, the system automatically schedules the nearest available technician and generates an optimized route. This eliminates the need for manual scheduling, saving valuable time and ensuring a swift response.
Enhanced Visibility and Control

Beyond these primary benefits, Maplytics helps Trefor with:

  1. Visual Representation: Maplytics allows Trefor to visualize its entire network of stations and technician locations on a map with custom pushpins. This visual representation provides valuable insights into resource allocation and potential bottlenecks.
  2. Real-Time Tracking: With Maplytics, Trefor can track the whereabouts of their technicians in real time. This allows them to dispatch the closest technician for urgent repairs and optimize resource allocation for future service calls.
  3. Data-Driven Decisions: Maplytics integrates seamlessly with Dynamics 365 CRM, enabling Trefor to analyze historical data alongside geographical information. This empowers them to make data-driven decisions regarding resource allocation, infrastructure maintenance, and future service improvements.
Minimized Downtime and Optimized Workflows

By implementing Maplytics, Trefor has significantly reduced service downtime for its customers. Their technicians can now locate and address issues quickly, minimizing customer frustration. Additionally, Maplytics’ automated features have optimized scheduling and route planning, leading to increased efficiency and improved resource allocation.

Trefor’s story exemplifies how Maplytics empowers utility companies to maintain seamless service delivery and enhance customer satisfaction.

What’s More?

Maplytics is like water that can be moulded into any role. It makes map integration within Dynamics 365 look seamless. Radius Search, Route Mapping, and more have become super easy to use. To get more acquainted and experience it first-hand, one can write to crm@inogic.com To investigate the product further, with a personalized demo within Microsoft Dynamics 365 CRM / Dataverse get in touch with the team.

For applied knowledge, do visit our Website or Microsoft AppSource. One can hop on to the detailed Blogs, Client Testimonials, Success Stories, Industry Applications, and Video Library for a quick query resolution. You can also leave us a review or write about your experience on AppSource or G2 Website.