#CustomersForLife
Real Time Tracking in Dynamics 365 CRM
Sales and Service Managers need a medium to track the Field Reps/Resources on the field. With the help of real time updates, efficient planning can be done. Productivity will be increased and hence the managers will be able to harness the Field Reps capabilities to the highest potential. Maplytics is #1 locational intelligence app that enables the Sales/Service managers to track the Sales Reps and technicians when on field along with their day’s plan and gives the managers access to the routes travelled in past days along with it.
Real-Time Tracking feature can improve the accountability of the Field Reps by many folds. The managers will have the option to choose the Reps whom they want to track. ‘Location’ and ‘Tracked Time’ of a Rep can be viewed by hovering on the pushpin of live tracking enabled Reps, The manager can also check the tracking status to know whether a Field Rep is getting tracked or not.
Dynamics 365 Real Time Tracking of resources works for Desktops as well as Tablets and Mobiles. This way the managers can track their Field Reps on the field while on move. With this feature in your favourite Maplytics App, tracking of resources will become easier!
FAQ's
Does Real Time Tracking of Field Technicians work on Mobile and Tablets as well?
Yes, it does. Real Time Tracking of resources works for Desktops as well as Tablets and Mobiles within the field service app.
Can Service Managers view the history of locations visited and routes travelled by the field technicians?
Yes, Service Managers can monitor the activity of the engineers on the field using the option of viewing the history of locations visited and routes travelled.
Can the service managers track their resources when on move?
As this feature works on mobile and tablets also, service managers can track their technicians on the field while on move in real time. They will be able to visualise the pushpin of the technician moving on the map in real time.
Does Real Time Tracking work with Dynamics 365 Field Service?
Real-time tracking feature of Maplytics works with Dynamics 365 field service, Dynamics 365 Sales as well as other modules of Microsoft Dynamics 365.
